Other questions

How long does it take to receive my CAL?

You will receive your Companion leisure card (CAL) within approximately 6 weeks. This timeframe includes the review of your application and the mailing of your card.

This delay may vary depending on the completeness of your file. After submitting your application, please check your email regularly (including your spam folder). If your file is incomplete or if additional information is needed, we will contact you by email. If no email was provided, we will contact you by phone.

If you have not received your CAL after six weeks, your application may be incomplete or may not have been received. In that case, feel free to contact us.

In what situations can my application be refused?

If you meet all CAL eligibility criteria, your application will be accepted.

However, a refusal may occur in the following cases:

• Incomplete application: We will attempt to contact you by email to complete your file. If no email is available, we will call you, which may extend processing times. After 6 months, if the application is still incomplete, it will be refused.
• Duplicate application: If multiple applications are submitted for the same person, only one will be processed. The others will be deleted.
• Child under 5 years old: Applications for children under 5 are automatically refused.

To avoid delays, if you provided a valid email address, please monitor your inbox and spam folder regularly.

How do I update an incomplete application?

If your application is incomplete and you provided an email address, you will receive an email with a link to access your file. You can use this link to add missing information or documents.

If you have trouble uploading documents (e.g., multiple pages), you may send them by email or mail. This helps avoid duplicate applications and speeds up processing.

If no email was provided, a team member will contact you by phone to explain the procedure.

Important: Do not submit a new online application. Use only the link provided to update your file.

How do I use my CAL?

When participating in an activity organized by a CAL partner, it is essential to present your card so your accompanying person can access the activity free of charge.

If the activity requires a reservation, we recommend informing the partner organization that you have a CAL and will be accompanied.

Please note:

• The CAL is strictly personal and non-transferable.
• It cannot be lent, transferred, or used by another person.
• The photo on the card confirms the holder’s identity.

To see the list of partner organizations where you can use your CAL, visit the “Where to use my CAL” section.

To help plan your outings, check out our information sheet on planning your tourist, cultural, and leisure activities.

Does the CAL guarantee a spot at the activity?

No, the CAL does not guarantee a spot for you or your accompanying person at any activity.

Before attending, we strongly recommend:

• Contacting the activity organizers to check availability.
• Reserving your spot and your support person’s spot, if possible.
• Confirming accessibility if you use a wheelchair or have specific needs.

Note: CAL partner organizations are only committed to offering free admission to your support person, not to guaranteeing a spot or specific accommodations.

When should I renew my CAL?

Your CAL is valid for 5 years. The expiration date is printed on your card.Your CAL is valid for 5 years. The expiration date is printed on your card.

Renewal is not automatic. To continue enjoying your benefits, it’s important to renew your CAL before it expires.

We recommend renewing at least 2 months before the expiration date to ensure timely delivery of your new card.

For renewal instructions, see the “Renew my CAL” section.

What should I do in the event of a CAL user’s death?

If you are a relative or caregiver of a CAL user who has passed away, please inform us.

You can contact us by email at [email protected] or by phone at 1-833-693-2253.

Once this is done, you may destroy the card.

Can I request an additional CAL?

You may request an additional card in certain situations (e.g., separated parents, dual residence).

Important : Please do not submit a new application.

Procedure for requesting an additional card:

• Contact us by phone or email.
• Provide the following information:Full name and date of birth
• Postal address verification (we will confirm the shipping address with you)

Note: This process is free of charge.

For more complex or sensitive family situations, feel free to contact us. We will assess your case and provide appropriate guidance.

What should I do if my personal information changes?

If your personal information changes (e.g., mailing address, email, or phone number), please contact the AQLPH directly.

You can reach us:

• By phone at 1 833 693-2253
• By email at [email protected]