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Filing a Complaint

The Association québécoise pour le loisir des personnes handicapées (AQLPH) provides a secure procedure for submitting a complaint. 

How to file a complaint

Online

Fill out the online complaint form

Upon receipt of your complaint, a confirmation email will be sent to the address provided in your form.

By mail

Download, print, and complete the paper form, then send it to the following address:
AQLPH – CAL
25, rue des Forges, bureau 320
Trois-Rivières (Québec) G9A 6A7

Review and Follow-Up

Your complaint will be reviewed with diligence and confidentiality. AQLPH reserves the right to contact you by email or phone to request additional information if needed. Follow-up will be provided within a maximum of 31 calendar days from the date your complaint is received.

Protection of Your Personal Information

AQLPH places great importance on the protection of your personal information. Your data:

  • Is collected and stored securely.
  • Is handled in accordance with applicable privacy laws.
  • Is used solely for the purpose of processing your complaint.

The online form is secure to ensure the confidentiality of your information. It is designed to be simple and quick to use.